Dispatch & Deliveries

Processing & Dispatch

All orders where payment is received before 12pm AWST are dispatched same day via Australia Post Express Post. Orders received after 12pm AWST are dispatched the next business day. Every order receives a tracking number once dispatched.

During sale periods, orders may take up to 1 additional business day to process, however we always endeavour to ship as quickly as possible.

Domestic Shipping (Australia)

All Australian orders are sent via Australia Post Express Post. Estimated delivery times once dispatched are 1-4 business days depending on your location. We are based in Western Australia, so deliveries to regional or remote areas may take an additional day.

Signature on Delivery is available as an optional add-on for $4.95 and can be selected at checkout. This captures the recipient’s signature upon delivery for added security.

Order Tracking

You can track your order at auspost.com.au/track. Please note that tracking details can take 24-48 hours to update after dispatch.

Once a parcel is showing as “In Transit,” we are unable to provide further delivery updates as the shipment is in the hands of Australia Post.

International Shipping

We offer two international shipping options:

Registered Post International — $29.95 Estimated delivery: 3-10 business days. Includes signature on delivery.

Express Courier International — $49.95 Estimated delivery: 2-4 business days. Includes full tracking and signature on delivery.

Important — International Orders: It is the sole responsibility of the customer to ensure that all products ordered are legal for importation into their country prior to placing an order. We strongly recommend researching your country’s regulations before purchasing. Once an international order has left our premises, we cannot be held responsible for customs delays, seizures, or holds. We do not offer reshipping or refunds on international orders that are seized or held by customs.

Delivery Issues

If your tracking shows your order as delivered but you have not received it, please check with your local Post Office first — in our experience, this is the most common resolution.

If your order has not been delivered and is not showing as delivered, you will need to lodge a missing item investigation directly with Australia Post at auspost.com.au/help.

While Melanotan Aus is not liable for loss or damage caused by Australia Post, we will always work with you to reach a happy resolution. Every case is assessed individually, but in all cases where the issue is through no fault of the customer, we will reship your order. Please contact us at info@melanotan-aus.com with your order number and we will do our best to sort it out.

Returns & Refunds

Due to the nature of our products, we do not accept returns or offer refunds. If you receive a damaged or incorrect order, please contact us at info@melanotan-aus.com with your order number and photos of the issue and we will work to resolve it.